System Support

AmBank Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

AmBank Group is seeking an Application Support professional to ensure smooth business operations by monitoring, testing, and coordinating deployments. The role collaborates with Level 2 teams, vendors, and business users to resolve issues efficiently.

Candidates should have a Bachelor’s in CS/IT and at least 3 years of experience in application support, with Linux and SQL skills and familiarity with SOA/Web Services.

Qualifications

• Bachelor Degree in Computer Science / Information Technology, in any related fields.
• Minimum 3 years’ experience in Application Support related functions
• Able to work independently and good team player.
• Experience with Linux and SQL
• Experience with SOA and Web Services (REST/SOAP) will be an added advantage
• Has analytical and problem solving capability
• Excellent written and verbal communication skills.

Responsibilities

• Provide application support to meet the service level agreement and track problems for speedy resolutions.
• Liaise with Level 2 and in-house tech team or vendor on CR/ Bug Fix and propose long-term solutions.
• Support SIT, UAT, regression testing, and validation of defect fixes with business users and vendors.
• Prepare and coordinate deployment processes; liaise with users for smooth deployment.
• Support disaster recovery testing to meet RTO and RPO objectives.
• Follow up on findings to ensure actions are taken, verified and closed.
• Monitor application performance, system health, and batch jobs for smooth operations.
• Participate in on-call, after-hours support, and critical production issue resolution.

Skills

Analytical thinking

Communication skills

Independent worker

Team player

Education

Bachelor Degree in Computer Science / Information Technology

Tools

Linux

SQL

SOA/Web Services (REST/SOAP)

Job description

· Provide application support to meet the service level agreement thus requiring to track problems and ensure speedy resolution to minimize disruption to business operation.

· Liaise with Level 2 and in-house tech team or vendor on CR/ Bug Fix. Able to analyze problem and provide long term solution with short term mitigation plan.

· Work closely with Testing team, business users, and vendors to support SIT, UAT, regression testing, and validation of defect fixes to ensure successful deployment and application stability.

· Prepare and coordinate the deployment process. Liaise with users and other departments for smooth deployment.

· Support disaster recovering testing and execution to achieve the recovery time objective and recovery point objective.

· Follow-up on findings and issues to ensure actions are taken, verified and implemented.

· Monitor application performance, system health, and batch jobs to ensure smooth business operations and proactively identify potential issues.

· Participate in on-call support, after-office-hour support, and critical production issue resolution when required.

Requirements:

· Bachelor Degree in Computer Science / Information Technology, in any related fields.

· Minimum 3 years’ experience in Application Support related functions

· Able to work independently and good team player.

· Experience with Linux and SQL

· Experience with SOA and Web Services (REST/SOAP) will be an added advantage

· Has analytical and problem solving capability

· Excellent written and verbal communication skills.

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Researching careers? Find all the information and tips you need on career advice.