System Engineer (EMEA Timezone)

Tungsten Automation; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading SaaS provider in Kuala Lumpur seeks a System Engineer to join the Production Services Team. This role is critical for ensuring the integrity and timeliness of customer data processing. Responsibilities include monitoring server performance, providing Tier II/III support during system incidents, and maintaining compliance with data integrity protocols. Ideal candidates will possess strong analytical skills and have experience with Linux servers and SQL databases. A focus on continuous improvement is essential in this 24/7 on-call position.

Qualifications

• IT-related qualification or equivalent experience.
• Basic experience with Linux server.
• Experience with SQL Database.

Responsibilities

• Monitor performance and capacity of server for data processing.
• Provide Tier II/III support for incidents.
• Identify bottlenecks and performance issues.

Skills

Analytical and problem-solving skills

Basic experience with Linux server

Experience with SQL Database

Knowledge of scripting languages (Python, Bash, Shell, PowerShell)

Education

Information Technology-related qualification or equivalent work experience

Tools

Monitoring tools (New Relic, Logz.io)

JIRA

Job description

The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

Key Responsibilities

• Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.
• Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
• Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders.
• Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
• Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
• Response to server alert and handle tickets in JIRA.

Requirements

• Information Technology-related qualification or equivalent work experience.
• Experience with Linux server (Basic).
• Experience with SQL Database.
• Experience of working with IT Service Management procedures such as ITIL incident, problem, and request management.
• Strong analytical and problem-solving skills.
• Knowledge of scripting languages such as Python, Bash, Shell or PowerShell.
• Experience in using Monitoring tools such as New Relic and Logz.io.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.