Executive Customer Support (Kuching) - Short Term Contract

Scicom MSC Berhad; Kuching; On-site; MYR 22,000 - 28,000; Part time

Benefits offered by this job

9 days Annual Leave

14 days Medical Leave

Medical insurance coverage

Job summary

Scicom MSC Berhad in Malaysia is recruiting for a contact center professional to handle customer inquiries via phone, email or live chat, resolve complaints, and provide accurate product and policy information. Responsibilities include troubleshooting issues, collaborating with technical teams, and maintaining CRM records.

The role requires a willingess to work a 5‑day week with short-term contract terms and offers a structured salary progression during training, probation, and after

Qualifications

• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

Responsibilities

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the CRM.
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Skills

English

Bahasa Malaysia

Mandarin (advantage)

Education

SPM (Malaysia)

Tools

MS Office

MS Outlook

Internet Explorer

Job description

URGENT HIRING!

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• Short Term Contract
• Salary Package
  • During Training RM2,000
  • During Probation RM2,250
  • During Confirmation: RM2,500
  • A one-time Contract Completion Incentive of RM1000 subject to the employee remaining active employment until the contract end date.
• 9 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.