Executive Customer Support - Bangsar (7 months project)

Scicom (MSC) Berhad; Kuala Lumpur; Presencial; MYR 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Leave (7 days)

Medical Leave

Medical and hospitalization insurance

Resumo da oferta

Scicom (MSC) Berhad in Kuala Lumpur is hiring for a Customer Support Representative to handle inquiries via phone, email, or live chat, resolve complaints, and provide accurate product information. You will troubleshoot issues and coordinate with technical teams to ensure smooth service.

The role requires a minimum SPM, strong written and spoken English and Bahasa Malaysia, and basic computer skills. Mandarin is a plus.

Qualificações

• Min SPM is required.
• Strong command of spoken and written English and Bahasa Malaysia.
• Mandarin is a plus.
• Basic computer knowledge: MS Office & Outlook.
• Able to work independently and as part of a team.
• Rotational schedule: Monday-Sunday with 5-day weeks.

Responsabilidades

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints and ensure high customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and escalate when needed.
• Coordinate with technical and backend teams for smooth service.
• Input customer interactions into the CRM system.
• Participate in team meetings and share feedback and ideas.
• Escalate queries that cannot be resolved within procedures.
• Work toward productivity and quality KPIs set by management.
• Adhere to performance standards and company policies.

Conhecimentos

Customer service

English proficiency

Bahasa Malaysia proficiency

Mandarin advantage

Teamwork

Independent work

Formação académica

SPM

Ferramentas

MS Office

MS Outlook

CRM software

Descrição da oferta de emprego

URGENT HIRING!

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact centre.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• Contract till 31st May 2027
• Attractive Salary - RM 2500
• 7 days Annual Leave
• Medical Leave
• Medical and hospitalization insurance coverage.