Support - Field Services Engineer – APAC - Lab - Pharma Equipment

CNS Worldwide Executive Search; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

CNS Worldwide Executive Search is seeking a hands-on Support & Field Services Engineer based in Petaling Jaya, Malaysia. The role involves traveling across APAC to install, configure, and support environmental monitoring equipment and related software, while collaborating with global teams.

The ideal candidate will have 3+ years in field service or technical roles, strong troubleshooting and customer communication skills, and fluency in Mandarin and English.

Qualifications

• Minimum 3 years of experience in field service, technical support, installation, engineering, or a related role.
• Comfortable using hand tools and carrying out onsite installations.
• Strong troubleshooting and problem-solving skills.
• Excellent customer-facing and communication abilities.
• Able to explain technical concepts clearly to technical and non-technical audiences.
• Willing and able to travel approximately 30–40% across APAC.
• Working knowledge of Microsoft Office and Google Workspace.
• Fluent in Mandarin and English.

Responsibilities

• Travel to customer sites across APAC for installations, training, technical support, and project work.
• Install and configure environmental monitoring equipment, sensors, data loggers, and related hardware.
• Configure software platforms and support customer implementations.
• Troubleshoot hardware and software issues both onsite and remotely.
• Participate in facility mapping studies and validation-related projects.
• Deliver customer training on hardware and software solutions.
• Support customers with user configuration, permissions, alarms, reports, and system functionality.
• Collaborate with engineering, sales, operations, and customer success teams across APAC, Europe, and the US.
• Develop FAQs, user guides, technical documentation, and knowledge resources.
• Share customer feedback and contribute to continuous improvement initiatives.

Skills

Field service

Technical support

Installation

Troubleshooting

Customer communication

Travel readiness

Mandarin & English

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Location: Petaling Jaya, Malaysia

Travel: Approximately 30–40% across APAC

CNS Worldwide Executive Search is looking for a Support & Field Services Engineer

This is an exciting opportunity for a hands‑on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.

Based in Petaling Jaya, you will join a close‑knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.

What You’ll Be Doing

• Travel to customer sites across APAC for installations, training, technical support, and project work
• Install and configure environmental monitoring equipment, sensors, data loggers, and related hardware
• Configure software platforms and support customer implementations
• Troubleshoot hardware and software issues both onsite and remotely
• Participate in facility mapping studies and validation‑related projects
• Deliver customer training on hardware and software solutions
• Support customers with user configuration, permissions, alarms, reports, and system functionality
• Collaborate with engineering, sales, operations, and customer success teams across APAC, Europe, and the US
• Develop FAQs, user guides, technical documentation, and knowledge resources
• Share customer feedback and contribute to continuous improvement initiatives

What We’re Looking For

• Minimum 3 years of experience in field service, technical support, installation, engineering, or a related role
• Comfortable using hand tools and carrying out onsite installations
• Strong troubleshooting and problem‑solving skills
• Excellent customer‑facing and communication abilities
• Able to explain technical concepts clearly to both technical and non‑technical audiences
• Willing and able to travel approximately 30–40% across APAC
• Working knowledge of Microsoft Office and Google Workspace
• Ability to communicate effectively in Mandarin and English
• Self‑motivated, proactive, adaptable, and eager to learn

Why Consider This Opportunity?

• Travel across Asia‑Pacific and experience diverse customer environments
• Work with international colleagues across Asia, Europe, and North America
• Gain hands‑on exposure to both hardware and software technologies
• Participate in real‑world technical and engineering projects
• Build strong relationships with customers and become a trusted technical advisor
• Benefit from significant opportunities for learning and career development
• Join a small, agile team where your contributions will have a visible impact

If you enjoy combining technology, customer interaction, hands‑on engineering, and regional travel, we’d love to hear from you.