Support Engineer

KTIC MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Job summary

KTIC Marketing SDN. BHD. in Kuala Lumpur is seeking a proactive IT Support Engineer to troubleshoot and resolve software, hardware, and network issues both remotely and on-site, handling tickets through to resolution within SLAs.

You will maintain and test systems by installing updates, configuring hardware and software, monitoring network performance, and performing routine preventative checks, while documenting all issues and fixes and expanding the knowledge base for faster resolution.

Qualifications

Responsibilities

• Troubleshoot & resolve software, hardware, and network issues remotely or on-site, managing support tickets through to resolution within SLAs.
• Maintain & test systems — install updates, configure and test hardware/software, monitor network performance, and run routine preventative checks.
• Document & expand — keep clear records of issues and fixes, build knowledge base articles, and escalade complex cases to higher-tier teams.

Job description

Troubleshoot & resolve software, hardware, and network issues remotely or on-site, managing support tickets through to resolution within SLAs.

Maintain & test systems — install updates, configure and test hardware/software, monitor network performance, and run routine preventative checks.

Document & expand — keep clear records of issues and fixes, build knowledge base articles, and escalade complex cases to higher-tier teams.

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