Support and Monitoring Engineer, Automation

Maybank; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Maybank is seeking an Automation Engineer in Malaysia to build and scale secure, governed automation across technology infrastructure, cloud, network, security, applications and service operations.

The role focuses on day-to-day monitoring, Level 2 support for the enterprise automation platform, triaging failures and maintaining runbooks while ensuring timely incident resolution and knowledge transfer.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent practical experience.
• Typically 3+ years in application, platform, infrastructure, DevOps or service support.
• Experience using monitoring, ticketing, logs and structured troubleshooting in production environments.
• Scripting or automation exposure is strongly preferred.
• ITIL, Linux, Microsoft, Red Hat, cloud or monitoring certifications are advantageous.

Responsibilities

• Monitor platform health, jobs, queues, schedules, capacity and alerts; perform initial diagnosis.
• Events acknowledged and addressed within service targets; collect logs and recovery steps with evidence.
• Perform approved user, inventory, schedule, template and routine platform administration.
• Update support procedures, known errors, troubleshooting guides and shift handover records.
• Produce job, failure, capacity, incident and trend reports; inform operational decisions with reliable data.

Skills

Monitoring & alerting

Log analysis

Troubleshooting

Scripting exposure

Automation awareness

Education

Bachelor's/Diploma in IT/CS/Engineering

Tools

Ansible/AAP

YAML

Git

Python/PowerShell/Bash

Job description

ROLE FOCUSBuild and scale secure, governed and reusable automation capabilities across the bank, covering technology infrastructure, cloud, network, security, applications, service operations, resilience, data and suitable business processes.

Job Title

Automation Engineer

Reporting To

Department

Hiring Phase

Year 2

Employment Type

Permanent / Full-time

Location

Malaysia / as assigned

1. Job Purpose

Provide day-to-day monitoring and Level 2 support for the enterprise automation platform and production workflows. Triage failures, fulfil operational requests, maintain schedules and runbooks, support incidents and elevate complex problems with complete diagnostic evidence.

2. Principal Accountabilities

Monitoring and event response

Monitor platform health, jobs, queues, schedules, capacity and alerts; perform initial diagnosis.

Events acknowledged and addressed within service targets.

Triage failures, collect logs, execute approved recovery steps and escalation with evidence.

Faster restoration and effective engineering/vendor handoff.

Operational administration

Perform approved user, inventory, schedule, template and routine platform administration.

Accurate and controlled operational changes.

Runbook and knowledge maintenance

Update support procedures, known errors, troubleshooting guides and shift handover records.

Consistent support independent of individual knowledge.

Service reporting

Produce job, failure, capacity, incident and trend reports; highlight recurring issues.

Operational decisions informed by reliable data.

3. Success Measures

Alerts and incidents addressed within agreed targets.

Escalations include complete diagnostics and reduce resolution time.

Runbooks and known-error records remain current.

Recurring failures are identified and progressed into problem management.

4. Qualifications and Experience

Diploma or bachelor degree in Information Technology, Computer Science, Engineering or equivalent practical experience.

Typically 3+ years in application, platform, infrastructure, DevOps or service support.

Experience using monitoring, ticketing, logs and structured troubleshooting in production environments.

Scripting or automation exposure is strongly preferred.

ITIL, Linux, Microsoft, Red Hat, cloud or monitoring certifications are advantageous.

5. Technical and Functional Competencies

Monitoring, logging, alerting, dashboards and job/schedule administration.

Basic Ansible/AAP, YAML, Git and scripting using Python, PowerShell or Bash.

Incident triage, log analysis, connectivity, authentication and target-system troubleshooting.

ITSM ticketing, escalation, change execution and evidence capture.

Runbook development, shift handover and operational reporting.

Enterprise mindset with strong accountability and delivery discipline.

Clear written and verbal communication, including executive and technical audiences.

Ability to challenge constructively, make evidence-based decisions and manage ambiguity.

Collaboration across business, technology, architecture, security, risk, operations and vendors.

Commitment to documentation, knowledge transfer and continuous