Service Automation - Engineer

Rapsys Technologies Pte Ltd.; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Kuala Lumpur, Malaysia, is seeking a Service Automation Engineer with 6+ years of hands-on experience to design, implement, and maintain automation solutions across service delivery processes.

You will design workflows, streamline IT processes, and collaborate with cross-functional teams to identify automation opportunities, while documenting best practices and continuously improving tools.

Qualifications

• Minimum 6 years of hands-on experience in service automation engineering.
• Strong experience with Control-M administration, migrations, and upgrades.
• Proficient in Unix/Linux, Python, Shell, and database concepts.

Responsibilities

• Design and develop automation workflows for service operations.
• Implement robust solutions to streamline IT processes.
• Monitor performance of automated systems and troubleshoot issues.
• Collaborate with cross-functional teams to identify automation opportunities.
• Document processes, best practices, and technical specifications.
• Continuously improve existing automation tools and frameworks.

Skills

Control-M Admin

Control-M migration

HA/DR

Job-as-Code

CI/CD pipelines

Unix/Linux

Python

Shell scripting

Tools

Control-M Automation API (AAPI)

Oracle

SQL Server

MySQL

Job description

We're Hiring: Service Automation Engineer!

We are looking for a skilled and motivated Service Automation Engineer with at least 6 years of experience to join our team in Kuala Lumpur, Malaysia. In this role, you will design, implement, and maintain automation solutions that drive operational excellence and efficiency across our service delivery processes.

Location: Kuala Lumpur, Malaysia
Work Mode: Work from Office
Role: Service Automation Engineer

What You'll Do:

• Design and develop automation workflows for service operations
• Implement robust solutions to streamline IT processes
• Monitor performance of automated systems and troubleshoot issues
• Collaborate with cross-functional teams to identify automation opportunities
• Document processes, best practices, and technical specifications
• Continuously improve existing automation tools and frameworks

Mandatory Skills

• Strong hands-on experience as a Control-M Administrator at L3 level.
• Experience in Control-M migration and upgrades.
• Practical experience in database mirroring, HA configuration, failover, and DR activities.
• Hands-on experience with Control-M Automation API (AAPI).
• Experience implementing Job-as-Code and CI/CD pipelines for job promotions.
• Strong knowledge of Unix/Linux environments.
• Scripting experience in Python and Shell.
• Working knowledge of Oracle, SQL Server, or MySQL databases.