Support Analyst

CEIC Data; Kuala Lumpur; On-site; MYR 100,000 - 134,000; Full time

Job summary

CEIC Data is seeking an L2 technical support professional in Malaysia to provide application assistance, troubleshoot complex issues, and coordinate with cross-functional teams across regions. The role focuses on rapid resolution, data integrity, and proactive monitoring to maintain system health.

Ideal candidates have a CS/IT/SE degree, 2+ years of MySQL experience, and familiarity with MongoDB. Strong communication and collaborative skills are essential for success in a multi-time-zone

Qualifications

• Degree in CS/IT/SE or related IT field preferred.
• 2+ years of MySQL experience.
• Experience with MongoDB.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication across regions/time zones.

Responsibilities

• Provide L2 technical support to users on application issues.
• Troubleshoot issues via investigation of system/application logs.
• Participate in Incident Management and perform RCA on high severity incidents.
• Collaborate with BA/PO & Engineering/IT to resolve user issues.
• Monitor system health, metrics, and identify potential issues.
• Perform data patching with data integrity and quality controls.
• Generate reports as required by end users.
• Document support procedures and lessons learned.

Skills

Analytical thinking

Communication skills

Team collaboration

Problem-solving

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

MySQL

MongoDB

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

L2 technical support role providing application support to users, troubleshooting system and application-level issues, and collaborating with cross-functional teams to resolve technical problems.

Key responsibilities

Provide L2 technical support to users on any application related issues

Troubleshooting and resolving issues in a timely manner, through detailed investigations of system/application-level logs

Participate in Incident Management and carry out Root Cause Analysis especially on High Severity incidents

Collaborate with other teams such as BA/PO & Engineering/IT to resolve any issues raised by users

Monitor system health and key application, database, infrastructure, and downstream service metrics, and promptly identify, investigate, and escalate potential issues

Perform data patching activities based on user request while ensuring data integrity and quality are in place

Report generation as required by end users

Documenting support procedures/lessons-learnt which can be used to improve supportability & operability

About you

Degree in Computer Science/Information Technology/Software Engineering or related IT fields with strong database background is preferred

Strong experience in MySQL (>2 years) and MongoDB

Strong analytical and problem-solving skills

Excellent verbal and written communication skills and able to work with teams in different regions and time zones

Familiarity with Standard Operational Procedures

Proficiency in Windows and MS office

Minimum 1 years of experience in a similar or closely related role

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?

By creating an email alert, I agree to Jora's Terms and Privacy Policy and can unsubscribe anytime. If I'm below legal age requirements, I have parental consent for Jora to process my data.