Supervisor Outlet Operations

DKSH Malaysia Sdn Bhd; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Supervisor, Outlet Operations to support efficient day-to-day outlet management, uphold service standards, and drive sales performance. You will monitor daily and monthly sales, ensure stock handling and cash procedures, and support marketing activities to boost outlet visibility.

The role offers a dynamic team environment where accountability and collaboration are valued, with opportunities to grow within the sales function.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• Minimum 1 year of relevant work experience.
• Good interpersonal skills and ability to work independently or in a team.

Responsibilities

• Support daily and monthly sales performance and customer service.
• Maintain stock accuracy and handle cash/credit procedures per policy.
• Assist in marketing activities and outlet promotions as needed.
• Ensure compliance with company policies and procedures.
• Perform administrative and coordination tasks as required.

Skills

Interpersonal skills

Independent & team player

Flexible shifts

Education

SPM / Diploma in F&B

Job description

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.