Sunglass Hut Store Manager, GPO

EssilorLuxottica Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Employee shareholding program

Flexible working

Paid time off

Volunteer with OneSight EssilorLuxotti

Job summary

EssilorLuxottica Malaysia is seeking a Store in-charge to oversee daily store operations, drive sales, manage inventory, recruit and develop the team, and ensure exceptional customer service at every step of the shopper journey.

You will be the brand ambassador, ensuring KPI targets are met, maintaining visual merchandising, and handling POS and cash procedures while collaborating with stakeholders to deliver a seamless in-store experience.

Qualifications

• Experience leading a retail store team.
• Strong product knowledge and sales skills.
• Ability to analyze sales performance and implement action plans.

Responsibilities

• Oversee the store’s day-to-day operations.
• Deliver memorable customer service and exceptional product knowledge.
• Ensure all KPI targets & expectations are delivered.
• Ensure costs are kept to a minimum & stock loss is within company guidelines.
• Regularly analyze sales performance, maximizing strengths & reviewing poor performance to establish an action plan for improvement.
• Maintain inspiring visual merchandising in store as per guidelines.
• Recruit, lead, motivate and inspire your team to succeed in store as well as support them in developing their careers.
• Ensuring that the store is always on top of the competition by being commercial focused.
• Manage all legalities & Health & Safety of the business.
• Point-of-sale and cash handling including counting, reconcile and cash deposits according to established procedures and security guidelines.
• Network effectively with internal and external stakeholders
• Any other ad hoc duties assigned.

Skills

Store management

Customer service

Leadership

Inventory control

Tools

POS systems

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?

Join us in redefining the boundaries of what’s possible!

Your role

As a Store in-charge in our retail store, you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team. In addition, you will act as an ambassador for the brand ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience.

Main Responsibilities

• Oversee the store’s day-to-day operations.
• Deliver memorable customer service and exceptional product knowledge.
• Ensure all KPI targets & expectations are delivered.
• Ensure costs are kept to a minimum & stock loss is within company guidelines.
• Regularly analyze sales performance, maximizing strengths & reviewing poor performance to establish an action plan for improvement.
• Maintain inspiring visual merchandising in store as per guidelines.
• Recruit, lead, motivate and inspire your team to succeed in store as well as support them in developing their careers.
• Ensuring that the store is always on top of the competition by being commercial focused.
• Manage all legalities & Health & Safety of the business.
• Point-of-sale and cash handling including counting, reconcile and cash deposits according to established procedures and security guidelines.
• Network effectively with internal and external stakeholders
• Any other ad hoc duties assigned.

What’s in it for you

• Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
• Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
• Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.
• Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
• Medical benefits including outpatient - general practitioner, TCM and dental.

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.