Studio Operations & Member Experience Manager

La Pilate Studio; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

La Pilates Studio in Kuala Lumpur is seeking a Studio Manager to oversee daily operations and lead the front desk and instructors, ensuring all classes run smoothly and customers receive outstanding service.

You will drive customer satisfaction, manage schedules and staff, monitor sales, coordinate promotions, and report to management while maintaining a clean, welcoming studio that supports member retention.

Qualifications

• Responsible, organised, and friendly.
• Able to lead the team independently.
• Experience in fitness, wellness, retail, hospitality, or customer service management preferred.

Responsibilities

• Manage daily studio operations
• Supervise and coordinate instructors and front desk staff
• Handle customer enquiries and resolve issues
• Monitor sales and achieve monthly targets
• Manage staff and class schedules
• Ensure the studio is clean, organised and running smoothly
• Assist with promotions, events and member retention
• Provide regular updates to management

Skills

Staff supervision

Customer service

Operations management

Sales targets

Promotions

Events

Job description

La Pilates Studio in Kuala Lumpur is seeking a Studio Manager to oversee daily operations and lead the front desk and instructors, ensuring all classes run smoothly and customers receive outstanding service.

You will drive customer satisfaction, manage schedules and staff, monitor sales, coordinate promotions, and report to management while maintaining a clean, welcoming studio that supports member retention.