Studio Host & Membership Consultant — Flexible Hours + Commission

YAY Pilates SDN. BHD.; Johor Bahru; On-site; MYR 20,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

YAY Pilates is a Johor Bahru studio offering group and private sessions on full equipment. The role combines front-desk duties with member sales, welcoming clients and guiding trial sessions toward memberships.

The position requires weekend availability (Saturday and Sunday) and weekday evenings; Mandarin, English and Bahasa Malaysia are preferred. Basic Canva/Instagram skills help share weekly highlights.

Qualifications

• Comfortable speaking with strangers and discussing packages.
• Experience in customer-facing roles (retail, F&B, gym, clinic, hotel, beauty).
• Willing to work weekends and evenings; able to use a laptop and phone.

Responsibilities

• Greet clients and remember their names; be the face of the studio.
• Turn trial sessions into memberships by understanding client goals and recommending the right package.
• Handle client follow-up and inquiries; manage bookings and payments.
• Run front desk tasks: bookings, payments, WhatsApp/Instagram inquiries, scheduling.
• Prepare the room for classes and keep the studio clean and welcoming.
• Capture client testimonials; assist with basic post content as needed.

Skills

Mandarin

English

Bahasa Malaysia

Customer service

Front desk / reception

Sales / upselling

Microsoft Google Sheets

WhatsApp

Tools

Rezerv

Booking system

Job description

YAY Pilates is a Johor Bahru studio offering group and private sessions on full equipment. The role combines front-desk duties with member sales, welcoming clients and guiding trial sessions toward memberships.

The position requires weekend availability (Saturday and Sunday) and weekday evenings; Mandarin, English and Bahasa Malaysia are preferred. Basic Canva/Instagram skills help share weekly highlights.