Front Desk & Admin Specialist - Gym

Coliseum Fitness Club; Kuala Lumpur; On-site; MYR 29,000 - 47,000; Full time

Job summary

Coliseum Fitness Club in Kuala Lumpur is seeking a friendly, customer-focused front desk member services representative to welcome members and guests.

You will handle membership enquiries, bookings, payments and renewals, manage multi-channel inquiries, and support daily operations and basic admin while coordinating with trainers and management.

Experience in fitness, gym, customer service or sales is a plus; Mandarin/Bahasa Malaysia is an added advantage.

Qualifications

• Friendly, confident and customer-focused personality.
• Good communication skills in English.
• Basic computer and administrative skills.
• Responsible, organised and able to multitask.
• Comfortable working shifts, weekends and public holidays.
• Fitness/gym, customer service or sales experience is a plus.
• Mandarin/Bahasa Malaysia is an added advantage.

Responsibilities

• Welcome and assist members and walk-in guests
• Handle membership enquiries, bookings, payments and renewals
• Manage WhatsApp, calls and customer enquiries
• Support basic admin, data entry and daily operations
• Assist with membership and Personal Training sales
• Coordinate with trainers and the management team

Skills

Customer service mindset

Communication skills

Basic computer skills

Multitasking

Flexible schedule

Mandarin/Bahasa Malaysia

Job description

Coliseum Fitness Club in Kuala Lumpur is seeking a friendly, customer-focused front desk member services representative to welcome members and guests.

You will handle membership enquiries, bookings, payments and renewals, manage multi-channel inquiries, and support daily operations and basic admin while coordinating with trainers and management.

Experience in fitness, gym, customer service or sales is a plus; Mandarin/Bahasa Malaysia is an added advantage.