Studio Assistant

Strong Pilates; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Strong Pilates is seeking a motivated Studio Assistant to join our team in Kuala Lumpur. You will help with daily studio operations, greet clients, manage check-ins, and assist instructors during classes.

You will handle bookings, payments, and member registrations, keep the studio clean, support marketing efforts, and coordinate inventory. This role suits someone who loves fitness and enjoys a friendly, community-focused environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• High school diploma or equivalent; admin or fitness certification is a plus.
• Ability to work flexible hours including early mornings, evenings, and weekends.

Responsibilities

• Greet clients and assist with check-in procedures
• Manage appointment scheduling, cancellations, and rescheduling using the studio's booking system
• Answer phone calls and respond to email inquiries promptly and professionally
• Maintain cleanliness and organisation of the studio including equipment setup and breakdown
• Assist instructors with class preparations and provide support during sessions as needed
• Process payments, handle membership registrations, and manage client accounts accurately
• Coordinate inventory management such as ordering and restocking supplies and merchandise
• Support marketing initiatives by distributing flyers, updating social media, and promoting studio events

Skills

Customer service

Communication

Organization

Teamwork

Education

High school diploma or equivalent

Job description

Strong Pilates is seeking a motivated and enthusiastic Studio Assistant to join our dynamic team. As a Studio Assistant, you will play a vital role in ensuring the smooth day-to-day operations of our Pilates studio while providing exceptional support to both clients and instructors. This position is perfect for someone who is passionate about health and fitness, enjoys working in a community-focused environment, and is eager to contribute to a positive and welcoming studio experience.

Responsibilities

Greet clients and visitors warmly upon arrival and assist with check-in procedures

Manage appointment scheduling, cancellations, and rescheduling using the studio's booking system

Answer phone calls and respond to email inquiries promptly and professionally

Maintain cleanliness and organisation of the studio including equipment setup and breakdown

Assist instructors with class preparations and provide support during sessions as needed

Process payments, handle membership registrations, and manage client accounts accurately

Coordinate inventory management such as ordering and restocking supplies and merchandise

Support marketing initiatives by distributing flyers, updating social media, and promoting studio events

Requirements

Excellent communication and customer service skills with a friendly and approachable demeanor

Strong organisational abilities and attention to detail for managing multiple tasks effectively

Basic knowledge of Pilates or fitness industry is preferred but not required

Ability to work flexible hours including early mornings, evenings, and weekends as necessary

Demonstrated ability to work independently as well as collaboratively within a team environment

High school diploma or equivalent required; additional education or certification in administration or fitness is a plus