Student Intern (Student Service Centre)

Heriot-Watt University; Malaysia; On-site; MYR 36,000 - 48,000; Full time

Job summary

Heriot-Watt University Malaysia is seeking an administrative professional to manage the Student Service Centre, greeting customers and ensuring high-quality service and efficient administration to enhance the student experience.

You will supervise daily operations, handle cash, prepare reports, direct customers to the right offices, and assist with planning Registry events and university activities.

Responsibilities

• Plan and manage the Student Service Centre counter to deliver high quality services and efficient administration.
• Greet customers as they arrive and respond to inquiries in a timely and accurate manner.
• Supervise day-to-day operations including cash handling and ensuring accurate change.
• Prepare, analyse and maintain transaction reports and records, investigate discrepancies and escalate as needed.
• Issue receipts and manage cash/cheques, ensuring proper balance at end of day.
• Direct customers to relevant offices for further resolution.
• Participate in team meetings and contribute to process improvements.
• Support planning and execution of Registry events such as orientations, enrolment and graduation.
• Support marketing activities and other University events as required.

Job description

Key Duties and Responsibilities

1. Plan and manage the Student Service Centre counter, ensure the delivery of high quality services and efficient administration to enhance student experience at HWUM, which include greeting customers as they arrive at the centre.
2. 2. Use appropriate tool to respond to customers in a timely and accurate manner. Explain relevant University rules, policies and procedures to staff, students or visitors, when necessary.
3. 3. Supervise day-to-day operational duties, such as count money in the cash drawer at the beginning and end of each day/shift to ensure that amounts are correct and adequate change is available.
4. 4. Prepare, compile, analyse and maintain periodic transaction reports and records to ensure such information are consistent and accurate. Investigate discrepancies and match up actual collections against the reported figures; escalte issues to the line manager, when necessary.
5. 5. Issue receipts and/or change due to customers upon receiving of payments. Ensure each transaction is recorded promptly and correctly to guarantee accuracy of student accounts. Maintain safekeeping of cash and cheques in order to balance and account for all funds at the end of each day/shift.
6. 6. Direct customers to the relevant office and/or staff, as appropriate, to seek resolution of matters beyond the information available at the Student Service Centre.
7. 7. Participate actively in team meetings, contribute to group decisions and ensure the objectives of the overall area are met, including reviewing related business processes and initiating improvisation.
8. 8. Provide assistance for planning, preparing and implementing the various Registry events such as orientations/inductions, enrolment sessions and graduation ceremonies.
9. 9. Provide support for marketing activities and other University events, as needed.