Internship - Hospitality

4Fingers; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Part time

Job summary

4Fingers in Kuala Lumpur, Malaysia is seeking an Operations Support Intern to assist daily outlet operations and front-of-house activities, delivering friendly, professional service to guests. You will help greet customers, handle inquiries, maintain cleanliness and presentation, assist with stock checks, and coordinate events as needed while adhering to SOPs, safety and hygiene guidelines.

This internship is ideal for students pursuing a Diploma/Degree in Hospitality or related fields, with

Qualifications

• Excellent communication and interpersonal abilities.
• Customer-focused with a friendly, professional manner.
• Team player able to collaborate with front-of-house and operations teams.
• Comfortable in a fast-paced hospitality environment.
• Willingness to learn and take initiative.

Responsibilities

• Support front-of-house activities, including greeting and assisting customers/guests.
• Ensure customers/guests receive a friendly and professional service experience.
• Assist in handling customer enquiries, feedback, and basic service-related issues.
• Support the team in maintaining cleanliness, hygiene, and proper presentation of the workplace.
• Assist with inventory checks, stock arrangement, and other operational activities when required.
• Support administrative and documentation tasks related to daily operations.
• Assist in coordinating events, promotions, or hospitality-related activities.
• Observe and comply with company SOPs, food safety, safety, and hygiene requirements.
• Work closely with team members and supervisors to ensure smooth operations.

Skills

Communication

Interpersonal skills

Teamwork

Customer service

Punctuality

Education

Diploma/Degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

Assist the operations team in the daily running of the outlet/hospitality operation, supporting front-of-house activities and ensuring customers/guests receive a friendly and professional service experience.

Key responsibilities

• Support front-of-house activities, including greeting and assisting customers/guests
• Ensure customers/guests receive a friendly and professional service experience
• Assist in handling customer enquiries, feedback, and basic service-related issues
• Support the team in maintaining cleanliness, hygiene, and proper presentation of the workplace
• Assist with inventory checks, stock arrangement, and other operational activities when required
• Support administrative and documentation tasks related to daily operations
• Assist in coordinating events, promotions, or hospitality-related activities
• Observe and comply with company SOPs, food safety, safety, and hygiene requirements
• Work closely with team members and supervisors to ensure smooth operations

About you

• Currently pursuing a Diploma/Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field
• Good communication and interpersonal skills
• Positive attitude and willingness to learn
• Customer-oriented with a friendly and professional personality
• Able to work effectively in a team
• Responsible, punctual, and willing to take initiative
• Basic computer skills, including Microsoft Office
• Able to work in a fast-paced environment
• Willing to work on weekends, public holidays, or according to operational requirements when necessary