Student Services & Operations Intern

Heriot-Watt University; Malaysia; On-site; MYR 36,000 - 48,000; Full time

Job summary

Heriot-Watt University Malaysia is seeking an administrative professional to manage the Student Service Centre, greeting customers and ensuring high-quality service and efficient administration to enhance the student experience.

You will supervise daily operations, handle cash, prepare reports, direct customers to the right offices, and assist with planning Registry events and university activities.

Responsibilities

• Plan and manage the Student Service Centre counter to deliver high quality services and efficient administration.
• Greet customers as they arrive and respond to inquiries in a timely and accurate manner.
• Supervise day-to-day operations including cash handling and ensuring accurate change.
• Prepare, analyse and maintain transaction reports and records, investigate discrepancies and escalate as needed.
• Issue receipts and manage cash/cheques, ensuring proper balance at end of day.
• Direct customers to relevant offices for further resolution.
• Participate in team meetings and contribute to process improvements.
• Support planning and execution of Registry events such as orientations, enrolment and graduation.
• Support marketing activities and other University events as required.

Job description

Heriot-Watt University Malaysia is seeking an administrative professional to manage the Student Service Centre, greeting customers and ensuring high-quality service and efficient administration to enhance the student experience.

You will supervise daily operations, handle cash, prepare reports, direct customers to the right offices, and assist with planning Registry events and university activities.