Strategy & Business Operations, Manager (Seller & Growth)

Bizstrategygroup; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Grab is seeking a Strategy & Business Operations Manager (Seller & Growth) to drive regional Seller programmes and support GrabMall user growth. You will translate strategy into practical, merchant-friendly guidelines and collaborate with Ops, Product and country teams to deliver programmes with tangible impact.

The role involves shaping seller incentives, addressing on-ground pain points, and ensuring cross-market alignment to accelerate growth of GrabMall shoppers and merchant adoption.

Responsibilities

• Develop and roll out seller-facing programmes and policies to guide merchants.
• Design seller incentives that balance regional consistency with market flexibility and growth.
• Translate seller pain points from field research into scalable programme responses.
• Coordinate with country leads and cross-functional teams to socialise and land programmes.

Job description

Strategy & Business Operations, Manager (Seller & Growth)

We are looking for a professional to drive Grab's regional Seller Programme and support user growth plans across GrabMall. This role combines two complementary responsibilities: translating strategy into practical seller programmes that are easy for merchants to understand and adopt, and supporting user acquisition and engagement strategies that grow the GrabMall shopper base.

This role reports to the Head of User Growth and Seller Programme, eCommerce, and will partner with various stakeholders across markets in the region to deliver programmes with real impact.

The Critical Tasks You Will Perform

• Seller frameworks and policy: Develop and roll out seller-facing programmes and policies, translating strategy into guidelines and tools that sellers can act on.
• Seller incentive design: Develop seller incentive programmes that drive platform engagement and commercial growth, balancing regional consistency with market flexibility.
• Pain point translation: Identify seller pain points through on-ground engagement and qualitative research, translating them into structured business problems and developing scalable programme responses.
• Stakeholder alignment: Work closely across country leads and cross-functional teams to socialise, refine, and land seller programmes.

User Growth

• User growth initiatives: Support the end-to-end planning and execution of user growth initiatives for GrabMall, ensuring cross-functional alignment between Ops, Product, and relevant teams.
• Ecosystem cross-selling: Contribute to strategies that convert the existing Grab user base into active GrabMall shoppers through high-context placements.
• Campaign management: In partnership with Marketing and Country teams, support the rhythm of the business through high-velocity campaign cadences.