Strategic Workforce Planner

TDCX Malaysia; Malaysia; On-site; MYR 45,000 - 71,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Public transport access

Flexible working arrangements

Job summary

TDCX Malaysia is seeking a scheduling and data analytics professional to help optimize daily workforce coverage and forecasting. You will work with Operations to enforce schedules and capture operational metrics.

You should have a relevant degree and at least 2 years' experience, and be fluent in English. The role offers a dynamic environment, strong learning opportunities, and comprehensive benefits in a collaborative global company.

Qualifications

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preference for 2 years of working experience in the related field.
• Knowledge in Workforce Management Software is an advantage.

Responsibilities

• Manage changes to scheduling to ensure adequately daily resource coverage.
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage.
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency.
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure.
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Analytical thinking

Statistical analysis

Report generation

English communication

Independent worker

Team player

Education

Advanced/Higher/Graduate Diploma or higher

Bachelor's Degree

Postgraduate Diploma

Professional Degree

Tools

Workforce management software

Job description

TDCX Malaysia is seeking a scheduling and data analytics professional to help optimize daily workforce coverage and forecasting. You will work with Operations to enforce schedules and capture operational metrics.

You should have a relevant degree and at least 2 years' experience, and be fluent in English. The role offers a dynamic environment, strong learning opportunities, and comprehensive benefits in a collaborative global company.