Senior Human Resources Generalist

TDCX; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Direct public transport links

Flexible working arrangements

Coaching and mentoring from experts

Join a global company, winner of many?

Job summary

TDCX, a leading global BPO company, is seeking an experienced HR administrator and payroll specialist to join our Kuala Lumpur office. You will manage high-volume payroll processes, statutory contributions, and payroll reporting while coordinating with internal mobility and client teams.

Ideal candidates have 5+ years in HR/payroll within an agency or RPO setting, advanced Excel skills, and familiarity with Malaysian payroll regulations.

Qualifications

• 5+ years in HR administration, payroll, or an agency/RPO environment.
• Advanced Microsoft Excel mastery for high-volume data consolidation.
• Familiarity with Malaysian statutory payroll and basic corporate billing.

Responsibilities

• Post high-volume job advertisements across Malaysian job boards and client portals.
• Track recruitment pipelines and administrative status updates across RPO accounts.
• Consolidate weekly Employment Pass (EP) status update reports to keep clients informed.
• Liaise with the internal Global Mobility team to gather accurate visa processing updates.
• Perform end-to-end monthly payroll for outsourced talent and internal teams.
• Calculate statutory contributions including EPF, SOCSO, EIS, and PCB (MTD).
• Execute complex monthly client invoice billing based on RPO service agreements.
• Utilize advanced Excel (VLOOKUP, Pivot Tables) to audit billing data and reports.

Skills

HR administration

Payroll processing

Advanced Excel

Stakeholder coordination

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Post high-volume job advertisements across Malaysian job boards and client portals.
• Track recruitment pipelines and administrative status updates across RPO accounts.
• Consolidate weekly Employment Pass (EP) status update reports to keep clients informed.
• Liaise with the internal Global Mobility team to gather accurate visa processing updates.
• Perform end-to-end monthly payroll for outsourced talent and internal teams.
• Calculate statutory contributions including EPF, SOCSO, EIS, and PCB (MTD).
• Execute complex monthly client invoice billing based on RPO service agreements.
• Utilize advanced Excel (VLOOKUP, Pivot Tables) to audit billing data and reports.

Who are we looking for?

• 5+ years in HR administration, payroll, or an agency/RPO environment.
• Advanced Microsoft Excel mastery for high-volume data consolidation.
• Familiarity with Malaysian statutory payroll and basic corporate billing.
• Strong coordination skills to bridge internal department and clients.
• Ability to work full-time on-site at our Kuala Lumpur (KL) office

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.