Strategic Workforce Management Analyst

TDCX Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical & Social

Great workspace

Learning & development

Flexible work

Public transport

Job summary

TDCX Malaysia is seeking a Workforce Management Analyst to optimize daily resource coverage, analyze operational data, and support forecast accuracy across shifts and teams.

You will collaborate with Operations and adjacent teams to ensure schedule adherence, track metrics, and drive continuous improvement within the Quality Management System. A degree and 2 years in related work are preferred, with strong English communication.

Qualifications

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree.
• Preferably with 2 years of working experience in the related field.
• Knowledge in any Workforce Management Software is an advantage.
• Ability to perform statistical analysis and produce analytical reports.
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Manage changes to scheduling to ensure adequately daily resource coverage.
• Work closely with Operations management to enforce schedule adherence and Aux code usage.
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly to generate forecasting matrix.
• Ensure hours are accurately accumulated and categorised in company format.
• Coordinate with other analysts to ensure continuity of coverage and up-to-minute statistics.
• Assist with duties to support the Quality Management System of TDCX.

Skills

Statistical analysis

Analytical reporting

English communication

Independent work

Team player

Initiative

Data-driven decision making

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Workforce Management Software

Job description

TDCX Malaysia is seeking a Workforce Management Analyst to optimize daily resource coverage, analyze operational data, and support forecast accuracy across shifts and teams.

You will collaborate with Operations and adjacent teams to ensure schedule adherence, track metrics, and drive continuous improvement within the Quality Management System. A degree and 2 years in related work are preferred, with strong English communication.