WFM Analyst – Scheduling, Forecasting & SLA Optimization

Trip.com; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible work arrangement

Company-sponsored events

Job summary

Trip.com is seeking a Workforce Management Analyst in Kuala Lumpur to support service level and efficiency targets. The role involves monitoring workforce operations, making real-time suggestions, and developing forecasting models to optimize scheduling.

The ideal candidate is fluent in English and Malay, possesses excellent communication skills, and can handle high-pressure situations. The position offers career growth opportunities, flexible work arrangements, and company-sponsored events.

Qualifications

• Fluency in English and Malay is mandatory.
• Effective communication skills are essential.
• Experience with forecasting and scheduling is preferred.

Responsibilities

• Support achieving service level targets and efficiencies.
• Monitor staff movements and implement improvements.
• Coordinate with teams for forecasting and staffing.

Skills

Fluent in both English and Malay

Good communication skills

Understanding forecasting intricacies

Experience in international organization

Ability to work under pressure

Proactive and self-motivated

Night shift availability

Job description

Trip.com is seeking a Workforce Management Analyst in Kuala Lumpur to support service level and efficiency targets. The role involves monitoring workforce operations, making real-time suggestions, and developing forecasting models to optimize scheduling.

The ideal candidate is fluent in English and Malay, possesses excellent communication skills, and can handle high-pressure situations. The position offers career growth opportunities, flexible work arrangements, and company-sponsored events.