Customer Service Team Lead - Malay

Teleperformance; Bayan Lepas; Vor Ort; MYR 67.000 - 112.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Global cross-functional exposure

Zusammenfassung

Teleperformance Malaysia is seeking a Customer Service Team Lead to support our Customer Service team by sharing expertise, providing guidance, and ensuring performance standards are met.

You will mentor and lead a high-performing team, coordinating with global partners to develop scalable solutions while emphasizing user experience and effective communication.

Qualifikationen

• Bachelor's degree preferred.
• Proficiency in Malay and English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.

Aufgaben

• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Kenntnisse

Malay language

English language

People management

Strategic thinking

Analytical skills

Creative problem-solving

Communication skills

Ausbildung

Bachelor's degree

Jobbeschreibung

Overview

We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor Degree preferred.


• Proficiency in Malay and English (spoken and written).


• Significant experience in a complex fast paced environment.


• Minimum 2 years of prior relevant people management experience.


• Strategic thinker with strong analytical and creative problem-solving skills.


• Excellent written and verbal communication skills.


• Passion for ensuring an excellent user experience.

Responsibilities

• Provide mentorship, guidance and career development to members of your team.


• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.


• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.


• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.


• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.


• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.


• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.