Strategic SME Relationship & Growth Manager

RHB Group; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

RHB Banking Group in Malaysia seeks an SME/Middle Market Relationship Manager to deepen a core portfolio and drive primary sales through new loans. The role involves coordinating with product specialists to tailor offerings and maintain service standards.

Responsibilities include account planning, monitoring customer experience, ensuring credit requirements are met, and managing NPLs within budget, with a focus on delivering value to SME clients.

Responsibilities

• Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients.
• Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients.
• Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs.
• Monitor overall customer experience and per-empt or address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget.
• Provide the qualitative credit assessment for each application.

Job description

• Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients.
• Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients.
• Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs.
• Monitor overall customer experience and per-empt or address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget.
• Provide the qualitative credit assessment for each application.