Relationship Manager, SME Banking — Grow 30+ SME Clients

RHB Group; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

A prominent banking institution is seeking a Relationship Manager in Kuala Lumpur to maintain and enhance relationships with Middle Market and SME clients. The role involves driving sales through new customer acquisition, managing client portfolios, and ensuring credit assessments meet requirements. Ideal candidates should possess strong relationship management skills and be effective in a sales-driven environment.

Qualifications

• Strong relationship management skills with Middle Market/SME clients.
• Ability to drive sales and manage portfolios effectively.
• Knowledge in credit assessment.

Responsibilities

• Maintain and deepen relationships with a portfolio of clients.
• Drive primary sales through acquisition of new customers.
• Carry out account planning with product specialists.
• Monitor customer experience and address any process issues.
• Ensure clients meet credit requirements.

Job description

• Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients.
• Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients.
• Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs.
• Monitor overall customer experience and per-empt or address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements, and maintain new Non-Performing Loans (NPL) within approved budget.
• Provide the qualitative credit assessment for each application.
• Work closely with Account Managers to prepare credit proposals.