Strategic Service Delivery Lead (Hybrid)

Zebra Technologies Malaysia Sdn Bhd; Penang; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Flex Fridays

Well-being day

Job summary

Zebra Technologies Malaysia Sdn Bhd in Penang is seeking a Service Delivery Manager to supervise the delivery of managed services for white-glove clients, ensuring high customer satisfaction and continuous improvement.

You will coordinate with Service Desk Analysts, Incident and Problem Managers, and Coordinators, build strong stakeholder relationships, monitor SLAs, and drive operational excellence in a fast‑growing tech environment.

Qualifications

• Experience in IT service delivery or managed services.
• Strong stakeholder management and communication skills.
• Familiarity with SLAs, KPIs, and incident management processes.

Responsibilities

• Oversee delivery of managed services to clients.
• Monitor SLAs and KPIs; implement corrective actions.
• Collaborate with Service Desk, Incident/Problem Managers, and Coordinators.
• Develop relationships with internal and external stakeholders to align expectations.
• Lead continuous improvement initiatives to enhance processes and tools.

Skills

Stakeholder management

Service delivery

ITSM

Vendor coordination

Job description

Zebra Technologies Malaysia Sdn Bhd in Penang is seeking a Service Delivery Manager to supervise the delivery of managed services for white-glove clients, ensuring high customer satisfaction and continuous improvement.

You will coordinate with Service Desk Analysts, Incident and Problem Managers, and Coordinators, build strong stakeholder relationships, monitor SLAs, and drive operational excellence in a fast‑growing tech environment.