Senior Service Delivery Manager, Managed Services

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies (M) Sdn Bhd in Penang seeks a Service Delivery Manager to oversee managed services for key clients. You will ensure high customer satisfaction, manage service desks, incident and problem management, and drive improvements across processes and tools.

Collaborate with sales, operations, and technical teams, define service delivery strategies, monitor SLAs and KPIs, and present performance reports to management and clients.

Qualifications

• Experience in service delivery and client-facing roles.
• Strong ability to manage SLAs and KPIs and drive improvements.
• Proven collaboration across sales, operations, and technical teams.

Responsibilities

• Collaborate with service delivery professionals to ensure top performance.
• Develop and maintain relationships with stakeholders and clients.
• Coordinate with internal teams to align service delivery efforts.
• Define and implement delivery strategies, policies, and procedures.

Skills

Stakeholder management

SLA & KPI tracking

Incident & problem management

Service delivery coordination

Job description

Zebra Technologies (M) Sdn Bhd in Penang seeks a Service Delivery Manager to oversee managed services for key clients. You will ensure high customer satisfaction, manage service desks, incident and problem management, and drive improvements across processes and tools.

Collaborate with sales, operations, and technical teams, define service delivery strategies, monitor SLAs and KPIs, and present performance reports to management and clients.