Senior IT Service Delivery Manager, 24x7 Enterprise Ops

Genting Malaysia Bhd; Genting Highlands; Ibrido; MYR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Genting Malaysia Berhad in Genting Highlands seeks a Senior Manager – Service Delivery to lead and scale our 24x7 IT operations. You will oversee the performance, availability, and resilience of enterprise systems and underlying infrastructure, driving service excellence across multi-tier environments.

The role emphasizes incident/problem management, escalation, and leadership of a 30-strong IT engineering team, collaborating with DevOps, IT security, and enterprise applications for

Competenze

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Master's degree or MBA preferred for senior leadership roles.
• 15+ years of progressive leadership experience in IT service delivery or infrastructure operations.

Mansioni

• Lead and manage a 24x7 IT operation providing high-availability support for enterprise systems and infrastructure.
• Oversee incident, problem, and change management lifecycles with strict adherence to SLAs/OLAs.
• Coordinate with DevOps, SecOps, and Enterprise Application teams to drive improvements and deployments.
• Serve as executive escalation point for critical outages and complex issues.
• Develop and mentor a team of IT engineers and maintain comprehensive runbooks and knowledge articles.

Conoscenze

ITIL service management

Leadership

Incident & problem management

Stakeholder communication

Team building

Formazione

Master's degree

Bachelor's degree

MBA

Strumenti

SCOM

Nagios

ManageEngine/Freshservice

Descrizione del lavoro

Genting Malaysia Berhad in Genting Highlands seeks a Senior Manager – Service Delivery to lead and scale our 24x7 IT operations. You will oversee the performance, availability, and resilience of enterprise systems and underlying infrastructure, driving service excellence across multi-tier environments.

The role emphasizes incident/problem management, escalation, and leadership of a 30-strong IT engineering team, collaborating with DevOps, IT security, and enterprise applications for