Strategic Enterprise CSM — Growth & Renewal Leader

EDB; Malaysia; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Wellness Fridays

CuraLinc access

Health & wellness program

Job summary

EDB is seeking a Customer Success Manager to deeply understand customers and partners, delivering extraordinary service to drive satisfaction, growth and renewals across a diverse portfolio. The role requires 5–10+ years in account management within enterprise technology, with strong problem-solving, communication, and executive engagement skills.

Travel up to 40% is expected. Collaborate with product management to align on roadmap, and choreograph domain experts to deliver outcomes while

Qualifications

• 5–10+ years in account management in enterprise technology.

Responsibilities

• Provide strategic guidance to drive your account priorities and business goals.
• Ownership and accountability for ensuring customer growth, satisfaction and renewals within the portfolio.
• Develop relationships with key decision makers and influencers at various levels.
• Identify, influence, and realize new opportunities for expanding your customer’s business volume.
• Translate results into actionable strategic and commercial outcomes.
• Uncover risks and implement mitigation plans to protect growth and renewal.

Skills

Account management

Relationship building

Strategic leadership

Program management

Project management

Relational databases concepts

Database deployment

Software installation & troubleshoot

Executive communication

Problem solving

Self-starter

Public speaking

Cross-functional collaboration

Team collaboration

Education

Bachelor's degree

Tools

PostgreSQL

MySQL

Oracle

SQL Server

Sybase

DB2

Job description

EDB is seeking a Customer Success Manager to deeply understand customers and partners, delivering extraordinary service to drive satisfaction, growth and renewals across a diverse portfolio. The role requires 5–10+ years in account management within enterprise technology, with strong problem-solving, communication, and executive engagement skills.

Travel up to 40% is expected. Collaborate with product management to align on roadmap, and choreograph domain experts to deliver outcomes while