Customer Success Manager for SaaS Growth in Ad-Tech

impact.com; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Working

Health and Wellness

Coursera access

Parental leave policy

Technology stipend

Job summary

impact.com is seeking a Customer Success Manager to serve as the strategic heartbeat for clients, ensuring maximum value and growth on the impact.com platform. You will advocate for clients, resolve challenges, and drive measurable success across partnerships.

You will influence retention, shape account strategies, and help global brands scale their partnership ecosystems within a fast-paced team environment.

Qualifications

• 2+ years of experience in a SaaS-based sales, customer service, or account management role within a technology company.
• Proven background in the ad-tech space with experience in selling or buying media.
• Strong technical aptitude with comfort in B2B commerce and internet communication software.
• Exceptional communication and presentation skills with the ability to influence stakeholders.
• Proactive, result-oriented mindset juggling multiple projects with high accuracy.

Responsibilities

• Drive platform adoption by acting as a subject matter expert, conducting training, and advising on configurations, tracking, and reporting.
• Manage strategic account plans and executive business reviews to communicate value and align solutions with client goals.
• Execute commercial growth strategies by identifying renewal and expansion opportunities, pricing proposals, and analyzing program performance.
• Collaborate across internal teams, including Sales and Product, to manage escalations and distill client feedback via JIRA and SFDC.
• Champion the client experience by identifying churn risks and navigating complex situations for optimal outcomes.

Skills

SaaS sales

Account management

Customer success

Ad-tech experience

Technical aptitude

Communication skills

Proactive mindset

Bahasa Indonesian fluency

Tools

Jira

SFDC (Salesforce)

Job description

impact.com is seeking a Customer Success Manager to serve as the strategic heartbeat for clients, ensuring maximum value and growth on the impact.com platform. You will advocate for clients, resolve challenges, and drive measurable success across partnerships.

You will influence retention, shape account strategies, and help global brands scale their partnership ecosystems within a fast-paced team environment.