Strategic Program Manager - Product Lifecycle & Customer Success

Flex; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life Insurance

Paid Time Off

Performance Bonus

Job summary

Flex, a global manufacturing partner based in Penang, is seeking a Program Manager to lead cross-functional program initiatives in Perai. You will organize schedules, budgets, and KPIs while coordinating with customers and internal teams to meet product timelines and quality targets.

You will build strong relationships with clients, manage risk, and drive continuous improvement across life cycle activities, ensuring on-time delivery and high customer satisfaction in a dynamic manufacturing

Qualifications

• Bachelor's degree in engineering or related field or equivalent experience.
• Minimum of 5 years' experience in program administration/management.
• Strong operations, technical, people/process, and customer-relationship skills.
• Knowledge of multiple functional technologies/processes and interdependencies at site.
• Accountability for the program wellness.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Skills

Program management

Education

Bachelor's degree in engineering or related field

Job description

Flex, a global manufacturing partner based in Penang, is seeking a Program Manager to lead cross-functional program initiatives in Perai. You will organize schedules, budgets, and KPIs while coordinating with customers and internal teams to meet product timelines and quality targets.

You will build strong relationships with clients, manage risk, and drive continuous improvement across life cycle activities, ensuring on-time delivery and high customer satisfaction in a dynamic manufacturing