Program Manager: Lead Cross-Functional, Customer-Focused

Flextronics - The Flex Company; Malaysia; Hybrid; MYR 180,000 - 260,000; Full time

Job summary

Flex is a global electronics manufacturing services company seeking a Program Manager based in Malaysia to lead a cross-functional team in delivering customer-focused products and services. You will guide development and implementation of project, pricing, and program strategies to continue delivering value to the business and its customers.

The role requires coordinating schedules, budgets, and interdepartmental activities while maintaining strong customer relations and ensuring adherence to

Qualifications

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 7 years of experience in program administration/management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P& L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Skills

Program management

Customer relationship

Cross-functional leadership

Budgeting and scheduling

Education

Bachelor's degree in engineering or related field

Job description

Flex is a global electronics manufacturing services company seeking a Program Manager based in Malaysia to lead a cross-functional team in delivering customer-focused products and services. You will guide development and implementation of project, pricing, and program strategies to continue delivering value to the business and its customers.

The role requires coordinating schedules, budgets, and interdepartmental activities while maintaining strong customer relations and ensuring adherence to