Strategic Program Manager Cross-Functional Lead

Flex; Johor; Hybrid; MYR 180,000 - 240,000; Full time

Job summary

Flex is a diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to grow in a respectful, inclusive, and collaborative environment.

The Program Manager will be based in Flex PTP, reporting to Program Director and lead a team of cross functional experts to deliver customer-focused products and services.

Qualifications

• Typically requires a Bachelor’s degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 7 years of experience in program administration/management or related area.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Understands the strategic impact of the function across sites.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Skills

Cross-functional leadership

Project planning

Customer relationship management

Education

Bachelor’s degree in engineering or related field

Job description

Flex is a diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to grow in a respectful, inclusive, and collaborative environment.

The Program Manager will be based in Flex PTP, reporting to Program Director and lead a team of cross functional experts to deliver customer-focused products and services.