Strategic Partnerships & Growth Lead

WeMasterTrade; Malaysia; On-site; MYR 41,000 - 49,000; Full time

Job summary

WeMasterTrade is seeking a dynamic Business Development and Community/CRM Manager in Malaysia to drive revenue through affiliate networks, manage CRM operations, and lead marketing campaigns tailored to the local Malay market. You will collaborate with Marketing, Back-office, Risk, and Compliance teams, grow communities on major platforms, and report on performance and growth.

The role requires strong communication, relationship-building, and self-motivation, with a preference for those

Qualifications

• Dynamic, quick-thinking, outgoing, and proactive.
• Strong communication and interpersonal skills.
• Presentable appearance is an advantage.
• Able to build and maintain relationships with customers and business partners.
• Good understanding and active use of social media platforms.
• Self-motivated, target-oriented, and able to work independently.
• Previous experience in Business Development, Sales, Affiliate Marketing, KOL/KOC Management, or Trading/Fintech is an advantage.

Responsibilities

• Identify, connect, and develop a network of Affiliate Partners, IBs, KOLs, and KOCs in the Kenya market to drive revenue growth and expand brand presence.
• Negotiate partnership terms, monitor performance, and optimize results based on KPIs: active users, revenue and retention.
• Build and manage the customer pipeline using HubSpot CRM; nurture leads and convert them into active clients.
• Conduct market research, analyze competitors, and propose strategies to expand market share.
• Support the Country Manager in developing and executing long-term growth plans.
• Respond to customer inquiries via HubSpot CRM and social channels; create and manage support tickets in coordination with the Back-office team, ensuring SLA compliance.
• Manage and grow communities across Facebook, Telegram, WhatsApp, and Instagram.
• Maintain engagement, proactively resolve issues, and enhance customer experience to improve retention.
• Plan and execute marketing campaigns tailored to the Malay market.
• Create engaging content, including posts, short videos, livestreams, and educational materials.
• Collaborate with KOLs/KOCs to increase brand awareness and optimize conversions.
• Track, analyze, and report campaign performance.
• Collaborate closely with Marketing, Back-office, Risk, and Compliance teams to ensure smooth operations.
• Provide regular reports on revenue performance, affiliate results, and community growth.

Skills

Dynamic

Quick-thinking

Outgoing

Proactive

Strong communication

Interpersonal skills

Self-motivated

Target-oriented

Independent work

Presentable appearance

Tools

HubSpot CRM

Job description

WeMasterTrade is seeking a dynamic Business Development and Community/CRM Manager in Malaysia to drive revenue through affiliate networks, manage CRM operations, and lead marketing campaigns tailored to the local Malay market. You will collaborate with Marketing, Back-office, Risk, and Compliance teams, grow communities on major platforms, and report on performance and growth.

The role requires strong communication, relationship-building, and self-motivation, with a preference for those