Associate - Customer Service & Order Management

Bruker; Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

Bruker is seeking a Sales Administration professional in Penang to manage end-to-end order processing, coordinate instrument and software requests, and support back-office logistics. The role requires collaboration with regional sales, planning, and finance to ensure customer satisfaction.

Ideal candidates have experience in sales operations, proficiency in SAP/Salesforce, and strong English communication. A related Bachelor's degree is required for consideration.

Qualifications

• Experience in sales operations roles.
• Proficient in SAP and Salesforce or similar CRM systems.
• Strong MS Office skills.
• Fluent in English, both written and spoken.
• Bachelor's degree required.

Responsibilities

• Manage end-to-end sales order processing (SAP & Salesforce).
• Coordinate instrument/software/upgrade requests.
• Provide back-office service support and logistics.
• Coordinate global shipments and shipping documents.
• Collaborate with regional sales, planning, finance, and exports.
• Support system sales requests and stock orders.

Skills

Sales operations

CRM

English fluency

Cross-functional collaboration

Education

Bachelor’s degree in related discipline

Tools

SAP

Salesforce

Microsoft Office

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 65 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities

This person will be responsible for overall sales administration functions for:

• Entire System Sales Order Process Management (OTC)
• Process and coordinate Instrument/Software/Upgrade requests
• Service Support and Logistics as Back Office Function

Qualifications

Essential Functions:

• Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
• • Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
  • Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.

• After sales service support on additional requests from customer or selling entity.
• Participate in departmental projects aligned with corporate objectives.
• Logistics
• • Preparing shipping documents
  • Coordinate global shipments
• Support System Sales requests and coordinate Customer, Demo and Stock orders

Knowledge, Skills and Abilities:

• Experience in sales operations related jobs, with Supply Chain understanding will be a plus point.
• Microsoft Office (Excel, Word, Powerpoint, etc)
• Experience of operating SAP and CRM (Salesforce)
• Fluency in English; reading/writing and oral communication, other languages will be a plus point.

Educational Requirements:

• Bachelor’s degree in related discipline
• Minimum 1-2 years of relevant working experience