Strategic Initiatives Manager - Customer Experience

Business Strategy; Selangor; On-site; MYR 260,000 - 380,000; Full time

Job summary

Grab in Malaysia is seeking a Manager, Strategic Projects to work onsite in the Grab office. You will manage projects end-to-end, build strategic plans, and collaborate with cross-functional teams to improve user experience and business outcomes.

Reporting to Senior Manager, Strategic Projects, you will conduct analyses, uncover customer insights, and help leaders align on roadmaps while ensuring safety and quality of changes.

Qualifications

Responsibilities

• Own projects end-to-end — develop diagnosis, propose roadmap, and success metrics with regional alignment.
• Lead multi-country, cross-functional delivery with Product, Engineering, Analytics, and Operations to launch solutions.

Job description

Grab in Malaysia is seeking a Manager, Strategic Projects to work onsite in the Grab office. You will manage projects end-to-end, build strategic plans, and collaborate with cross-functional teams to improve user experience and business outcomes.

Reporting to Senior Manager, Strategic Projects, you will conduct analyses, uncover customer insights, and help leaders align on roadmaps while ensuring safety and quality of changes.