Senior Manager, Strategic Projects

Grab; Selangor; On-site; MYR 240,000 - 320,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab is seeking a Senior Manager, Strategic Projects in Malaysia to lead large-scale strategy initiatives that transform customer and partner experiences. You will build strategic plans, deep dive into processes, and collaborate with Product, Engineering, Analytics, and Operations to deliver changes that matter.

You will also advise leadership and ensure changes uphold safety and quality. Ideal candidates bring 8+ years in strategy roles, strong stakeholder influence, and proficiency with Power

Qualifications

• 8+ years in strategy consulting or corporate strategy.
• Ability to influence senior stakeholders (director level and above).
• Quantitative diagnosis and working with large datasets.
• Experience in operational design and process analysis.
• Fluency with data visualization and executive storytelling (Power BI & Superset).
• Experience leading cross-functional teams in multi-market Asian contexts.
• Track record of driving impact and delivering detailed results.

Responsibilities

• Own the end-to-end strategy for major problem spaces — identify, define, structure, deep dive, design solutions, build roadmaps and metrics, secure regional leadership alignment.
• Make and defend prioritisation calls — build business cases, assess experience impact and trade-offs, align with strategic priorities.
• Lead multi-country, cross-functional delivery — coordinate Product, Engineering, Analytics, and Operations to launch solutions and deliver outcomes.
• Serve as trusted advisor to Leadership — provide board- and exco-ready recommendations.
• Hold the line on user safety and quality — evaluate changes for impact on trust, safety, and support quality before shipping.

Skills

Strategy consulting

Stakeholder influence

Data analysis

Process design

Data visualization

Cross-functional leadership

Executive storytelling

Tools

Power BI

Superset

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Support - Strategy team works with senior leaders across the organisation to drive impactful projects that enhance our service offerings, ensuring all our users feel supported and valued. Our culture is entrenched in collaboration and a customer-centric approach in delivering world-class support to our customers and partners.

Get to Know the Role

As a Senior Manager, Strategic Projects, you will manage large scale problem spaces that drive transformative value - building new experiences and improving the quality of existing experiences. You will enhance the customer and partner experience through building strategic plans, deep diving into processes and existing setup, and working with cross-functional teams to deliver changes that drive user experience. You will be a thought partner to leadership, advising on future direction and growth / improvements and making recommendations on next steps.

The Critical Tasks You Will Perform

• Own the end-to-end strategy for major problem spaces — identify, define, and structure the problems, deep dive to understand root causes, design and propose solutions, build roadmaps and success metrics, then secure regional and country leadership alignment behind it. Synthesis operational & behavioral data across markets to identify issues and resolutions
• Make and defend prioritisation calls — build the business case for each bet, size experience impact and trade-offs, ensure alignment with overall strategic priorities and vision
• Lead multi-country, cross-functional delivery — work with multiple teams across Product, Engineering, Analytics, and Operations to launch solutions and ensure successful project outcomes
• Serve as the trusted advisor to Leadership — bring board- and exco-ready recommendations
• Hold the line on user safety and quality — ensure every proposed change is assessed for its effect on user trust, safety, and support quality before it ships

Qualifications

What Essential Skills You Will Need

• At least 8 years in strategy consulting, corporate strategy, or an in-house strategic projects / transformation function, including time owning a programme end-to-end rather than a single workstream.
• Demonstrated ability to influence senior executive stakeholders (director level and above)
• Quantitative diagnosis: you can structure the analysis, work with large operational datasets, and translate the output into a decision
• Experience in operational design and setup - familiarity with process management and analysis
• Fluency with data visualisation and executive storytelling — and tools such as Power BI & Superset
• Experience leading cross-functional teams in a multi-market Asian context
• Demonstrated experience driving impact and detailed delivery

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.