Strategic Customer Success Partner | Drive Adoption & Retention

Insider One; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Diverse team

AI trainings

ESOP

Referral bonuses

Volunteer opportunities

Year-round team events

Job summary

Insider One is seeking a Customer Success Manager to drive adoption and retention. You will build strong relationships with customers, act as the primary contact for partners, and coordinate with Product Onboarding, Technical Account Management, and Account Management teams to maximize value and satisfaction.

You will monitor gross retention, CSAT, health score, and lock-in score, taking proactive actions to improve these metrics and ensure long-term partnerships with our clients.

Qualifications

• 4+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting within Martech or SaaS.

Responsibilities

• Be the face of Insider One to clients and bridge between their needs and our technology.
• Help clients understand how our features match their goals and ensure they derive maximum value.
• Monitor client adoption and facilitate usage of our technology with world-class service.

Skills

Customer success

Account management

Strategic consulting

Martech/SaaS

Communication

Bilingual (English & Malay)

Education

Business/Marketing degree

Job description

Insider One is seeking a Customer Success Manager to drive adoption and retention. You will build strong relationships with customers, act as the primary contact for partners, and coordinate with Product Onboarding, Technical Account Management, and Account Management teams to maximize value and satisfaction.

You will monitor gross retention, CSAT, health score, and lock-in score, taking proactive actions to improve these metrics and ensure long-term partnerships with our clients.