Strategic Customer Solutions Manager

AFFIN Group; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AFFIN Group is seeking a Senior Banking Strategy professional to drive customer solutioning and growth across the Group Corporate Banking Division. Translate client needs, portfolio insights and market developments into integrated banking solutions.

You will partner with Relationship Managers, Product Partners and enabling functions, using analytics to deepen relationships, improve product penetration and wallet share while supporting revenue growth and strategic enablement.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Economics or related discipline.
• Minimum 5 years in financial services, preferably Product/Project/Business Strategy or Management Consulting.
• Certifications such as Chartered Banker, PMP, Scrum Master or Lean Six Sigma are a plus.

Responsibilities

• Drive customer solutioning and growth strategies for GCBD across lending, cash management, trade finance, and investment banking.
• Collaborate with RMs, Product Partners and enabling functions to translate client needs into integrated banking solutions.
• Analyze customer behavior and profitability to provide actionable recommendations to senior management.
• Lead strategic initiatives to strengthen engagement, RM productivity and revenue generation.

Skills

CRM tools

Business analytics

Stakeholder management

Strategic thinking

Education

Bachelor’s degree in business/finance

Tools

CRM

BI tools

Job description

AFFIN Group is seeking a Senior Banking Strategy professional to drive customer solutioning and growth across the Group Corporate Banking Division. Translate client needs, portfolio insights and market developments into integrated banking solutions.

You will partner with Relationship Managers, Product Partners and enabling functions, using analytics to deepen relationships, improve product penetration and wallet share while supporting revenue growth and strategic enablement.