Strategic Commercial & Operations Manager

foodpanda; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

foodpanda seeks a data-driven leader to drive commercial execution and scale platform operations across its marketplace ecosystems. You will bridge central strategy with country teams, leading high-impact initiatives across two core streams: Commercial Excellence and Vendor Self-Service Strategy.

Responsibilities include building regional frameworks, shifting to self-service solutions, managing KPI cycles, and governing incentive programs while collaborating with Product, Finance, and Local

Qualifications

• 4–5+ years in commercial strategy, revenue/sales operations, strategic ops, product management, FP&A, or business analytics within tech, marketplace, or e-commerce environments.
• Matrix Leadership: influence cross-functional teams and align regional and country leadership without direct authority.
• Analytical rigor with complex datasets, scenario modeling, and performance benchmarking (Advanced Excel/Google Sheets; SQL/BI tools preferred).
• Execution discipline: end-to-end program management—from initiative design and pilot testing to multi-market rollout and post-launch optimization.
• Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or related quantitative field.

Responsibilities

• Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth.
• Design pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.
• Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
• Design, simulate, and govern sales incentive programs and self-booking targets for fairness and alignment.
• Isolate performance bottlenecks and develop analytical frameworks to convert data into clear commercial decisions.
• Standardize cross-market workflows and leverage AI/automation to scale operations.
• Act as the strategic bridge between Product, Central Strategy, Finance, and Local Commercial teams to resolve blockers and align roadmaps.
• Own key deliverables and engagements with stakeholders to ensure continued progress and delivery.

Skills

Strategic thinking

Data analytics

Cross-functional leadership

Project management

Execution-oriented

Education

Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or related quantitative field

Tools

SQL

BI tools

Salesforce

Excel/Google Sheets

Job description

foodpanda seeks a data-driven leader to drive commercial execution and scale platform operations across its marketplace ecosystems. You will bridge central strategy with country teams, leading high-impact initiatives across two core streams: Commercial Excellence and Vendor Self-Service Strategy.

Responsibilities include building regional frameworks, shifting to self-service solutions, managing KPI cycles, and governing incentive programs while collaborating with Product, Finance, and Local