Strategic Account Manager: Growth & Retention

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone bill allowance

Mobile phone subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking a results-driven account management professional to grow revenue within existing customer bases. You will lead account plans, negotiate contracts, and collaborate with internal teams to ensure high customer satisfaction and retention.

The role emphasizes proactive risk identification, performance tracking against KPIs, and strong stakeholder communication across Sales, Marketing, Product and Support. Proven CRM experience is essential.

Qualifications

• Minimum 5–7 years of experience in key account management in sales.
• Good working knowledge of using CRM system.
• Ability to influence and lead in a fast-paced environment.

Responsibilities

• Identify and pursue opportunities for upselling and cross-selling existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and address potential issues proactively.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Prepare reports on account status, performance and forecasts.

Job description

Maxis Broadband Sdn Bhd is seeking a results-driven account management professional to grow revenue within existing customer bases. You will lead account plans, negotiate contracts, and collaborate with internal teams to ensure high customer satisfaction and retention.

The role emphasizes proactive risk identification, performance tracking against KPIs, and strong stakeholder communication across Sales, Marketing, Product and Support. Proven CRM experience is essential.