STORE SALES MANAGER (MARU)

myNews; Petaling Jaya; On-site; MYR 39,060 - 55,800; Full time

Job summary

A leading retail chain in Petaling Jaya is looking for an experienced manager to oversee daily store operations. The ideal candidate has 3-5 years in retail management, strong leadership skills, and is adept in cash management. Responsibilities include managing staff, ensuring compliance with company policies, and delivering excellent customer service. The role requires adaptability to work on shifts and public holidays. Enjoy a dynamic and rewarding work environment with opportunities for growth.

Qualifications

• 3-5 years in retail or food service management with staff supervision experience.
• Strong leadership and communication skills are essential.
• Proficient in cash management and inventory control.

Responsibilities

• Ensure compliance with policies and maintain high customer service standards.
• Supervise staff and manage work rosters effectively.
• Handle cash transactions and reconcile cash drawers.
• Train staff on policies and beverage preparation.
• Monitor staff performance and store metrics.

Skills

Leadership

Organizational skills

Communication skills

Cash management

Staff training

Inventory control

Education

Diploma in Retail Management or equivalent

Job description

Responsibilities

• Ensure daily operations comply with company policies, maintaining high customer service and operational efficiency.
• Supervise crew members, manage work rosters, conduct performance reviews, and provide feedback.
• Handle cash transactions, manage cash floats, reconcile drawers, and address discrepancies.
• Train staff on policies, beverage preparation, and SOPs, promoting ongoing skill enhancement.
• Deliver exceptional customer service and maintain a positive store environment.
• Actively participate in preparing coffee, beverages, and food, ensuring quality standards.
• Complete necessary paperwork and maintain accurate records for inventory, sales, and staff hours.
• Conduct stock takes, manage inventory levels, place orders, and resolve discrepancies.
• Monitor staff performance, analyze store metrics, and implement improvements.
• Work with the Operations Manager to align store operations with company goals and report challenges.
• Provide monthly updates to HQ on store performance and collaborate on solutions for issues.

Job Requirements

• Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.
• Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.
• Diploma in Retail Management or equivalent required.
• Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.
• Work according to shifts, weekends, and public holidays.