Store Operations Manager

WERENT TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 65,000 - 85,000; Full time

Job summary

WERENT TECHNOLOGY SDN. BHD. in Kuala Lumpur seeks a practical Store Operations Manager to oversee the daily run of the office and self-pickup store in Sri Rampai. You will coordinate the on-site team, customer service, orders, and inventory, ensuring tasks are completed accurately and on time.

This hands-on role offers progression from supervisor to manager with guidance provided as responsibilities grow. You will prepare simple updates and maintain records while learning new inventory systems.

Qualifications

• Proven ability to coordinate daily store operations and teams.
• Strong communication and customer service mindset.
• Able to prioritise tasks and manage time effectively.
• Willingness to learn inventory and order systems.

Responsibilities

• Coordinate daily office and store activities according to procedures and management direction.
• Assign tasks, schedule staff, and monitor work completion.
• Guide team members and onboard new staff on daily procedures.
• Handle customer inquiries through walk-ins, calls and online channels.
• Resolve routine issues and escalate complex complaints as needed.
• Coordinate order preparation and self-pickup with proper checks and records.
• Maintain accurate inventory and asset records and report discrepancies.
• Ensure customer data and payment records are complete and maintained.
• Track outstanding tasks and update management on issues.

Skills

Organised

Attention to detail

People leadership

Customer service

Tools

Excel

Google Sheets

WhatsApp Business

Job description

About the Role

WERENT is looking for a practical and responsible Store Operations Manager to support the daily running of our office and self-pickup store in Sri Rampai.

Working under management’s guidance, you will coordinate the on-site team, customer service, orders, self-pickup arrangements and inventory. You will ensure daily tasks are completed accurately and on time, and escal complex issues when needed.

We welcome supervisors and experienced team leaders who are ready to take the next step into a management role. Guidance will be provided as you gradually take on greater responsibility. This is a hands‑on position that involves actively supporting daily operations.

Key Responsibilities

Coordinate daily office and store activities according to company procedures and management’s direction.

Assign tasks, coordinate staff schedules and follow up on work completion.

Guide team members and help new employees learn daily procedures.

Handle customer enquiries through walk‑ins, phone calls and online channels.

Resolve routine customer issues and escal complex complaints to management.

Coordinate order preparation, customer self-pickup and item handovers, ensuring the necessary checks and records are completed.

Keep inventory and asset records accurate, assist with stock counts and report discrepancies promptly.

Check that customer information, payment records and operational documents are complete and properly maintained.

Track outstanding tasks and operational issues, follow up with the relevant team members and keep management informed.

Prepare simple daily or weekly updates on orders, inventory, customer issues and team activities.

Identify recurring problems and suggest practical improvements for management’s review.

Maintain a clean and organised workplace, and assist with customer service, order checks and stock counts when needed.

Requirements

At least 2 years of relevant experience in store operations, customer service, rental services, e-commerce fulfilment or a similar environment.

Previous experience as a supervisor, team leader or senior employee responsible for coordinating a small team.

Able to organise daily tasks, set priorities and follow through on assigned work.

Comfortable guiding colleagues, checking work quality and addressing routine team issues.

Able to handle customer concerns calmly and recognise when an issue needs management’s attention.

Organised, responsible and attentive to detail, particularly when handling inventory, payment records and customer information.

Comfortable using Excel or Google Sheets and WhatsApp Business, and willing to learn order and inventory systems.

Willing to learn, accept feedback and take on greater responsibility over time.

Willing to participate directly in day‑to‑day tasks and work on‑site in Sri Rampai, Kuala Lumpur.