Store Operations Lead — Shifts, Stock & Service

QL Maxincome Sdn Bhd (FamilyMart); George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, seeks a Store Operations professional in Penang to oversee daily store routines, stock planning, and policy adherence. You will support supervision in the absence of the Store Manager and ensure cleanliness, safety, and efficient use of staff across shifts.

Candidates with SPM or retail experience and bilingual English/Bahasa Malaysia communication are encouraged.

Qualifications

• SPM qualification or equivalent retail experience.
• Clear communication in Bahasa Malaysia and English.
• 1–2 years in retail or customer service preferred.
• Willing to relocate for retail outlets and work shifts including weekends/holidays.

Responsibilities

• Responsible to ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensures effective and economic use of staff retail operations department to achieve its objectives.
• Promotes professionalism of staff in retail operation department.
• To guide and ensure the system for overall store activities in good order.
• Deputies to manage store in the absence of Store Manager.
• To ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Communication

Retail experience

Staff supervision

Shift work

Education

SPM qualification

Job description

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, seeks a Store Operations professional in Penang to oversee daily store routines, stock planning, and policy adherence. You will support supervision in the absence of the Store Manager and ensure cleanliness, safety, and efficient use of staff across shifts.

Candidates with SPM or retail experience and bilingual English/Bahasa Malaysia communication are encouraged.