Store Manager (Retail)

Elitez Pte Ltd; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Basic Salary

Grooming/Attendance Allowance

AWS (Annual Wage Supplement)

Resumo da oferta

Elitez Pte Ltd is seeking a Store Manager in Kuala Lumpur to oversee daily retail operations for a luxury footwear brand. You will lead the team to hit sales targets, manage stock, and ensure superior customer service while upholding brand standards.

The role requires experience in premium retail and strong leadership, with a focus on merchandising, reporting, and delivering an exceptional shopping experience.

Qualificações

• Experience managing a retail store in fashion/luxury brands.
• Proven ability to lead and manage a retail team.
• Strong understanding of retail operations, sales targets and KPI management.
• Excellent communication, leadership and customer service skills.
• Interest in fashion, footwear and luxury retail.
• Ability to thrive in a fast-paced environment and handle daily operational challenges.
• Positive, proactive and customer-focused with strong team management.

Responsabilidades

• Lead and motivate the retail team to achieve sales targets and KPIs.
• Oversee daily store operations, including opening/closing, staff scheduling, stock management, and store upkeep.
• Deliver a high level of customer service and ensure a positive shopping experience.
• Monitor sales performance and identify opportunities to improve store results.
• Coach and develop team members to strengthen product knowledge, selling skills, and customer engagement.
• Ensure visual merchandising and brand standards are consistently maintained.
• Handle customer enquiries, feedback, and service-related issues professionally.
• Monitor inventory, stock movement, and replenishment to support smooth store operations.
• Prepare basic sales and operational reports for management.

Conhecimentos

Retail management

Team leadership

Customer service

Communication

Visual merchandising

Inventory management

Sales targets and KPIs

Product knowledge

Descrição da oferta de emprego

We are looking for a Store Manager to oversee the day-to-day operations of a retail store for a luxury footwear brand, driving sales performance while maintaining high standards of customer service and store presentation.

Key Responsibilities

• Lead and motivate the retail team to achieve sales targets and KPIs.


• Oversee daily store operations, including opening/closing, staff scheduling, stock management, and store upkeep.


• Deliver a high level of customer service and ensure a positive shopping experience.


• Monitor sales performance and identify opportunities to improve store results.


• Coach and develop team members to strengthen product knowledge, selling skills, and customer engagement.


• Ensure visual merchandising and brand standards are consistently maintained.


• Handle customer enquiries, feedback, and service-related issues professionally.


• Monitor inventory, stock movement, and replenishment to support smooth store operations.


• Prepare basic sales and operational reports for management.

Requirements

• Previous experience in managing a retail store or outlet, preferably within fashion, footwear, lifestyle, or other premium retail environments.


• Proven experience leading and managing a retail team.


• Strong understanding of retail operations, sales targets, and KPI management.


• Good communication, leadership, and customer service skills.


• Strong interest in fashion, footwear, and retail.


• Able to work in a fast-paced retail environment and handle day-to-day operational challenges.


• Positive, proactive, and customer-focused with good team management skills.

• Competitive Basic Salary


• Grooming/Attendance Allowance


• AWS (Annual Wage Supplement)

Career growth opportunities within the retail and fashion industry!