Store Manager

Capri Holdings Limited; Johor; On-site; MYR 80,000 - 110,000; Full time

Job summary

Capri Holdings Limited in Malaysia invites a results-driven Store Manager to lead daily operations, deliver superior customer service, manage sales and staff, and optimize stock to drive revenue.

You will train and motivate the team, implement visual standards, monitor performance, and collaborate with head office to ensure brand presentation aligns with expectations.

Qualifications

• Minimum 7 years of fashion retail experience, with at least 2 years in a similar role.
• Strong leadership and interpersonal skills.
• Good command of local language with one foreign language preferred.

Responsibilities

• Operate the store through superior customer service, sales management, professional selling and effective staff management.
• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources.
• Achieve business targets and execute initiatives to contribute to sales growth.
• Exceed customer expectations of service and products and maintain compelling store environments.

Skills

Leadership

Sales-driven

Customer service

Team management

Communication

Proactive

Job description

JOB NATURE:

• Operate the store through superior customer service, sales management, professional selling and effective staff management
• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment
• Achieve business targets and execute initiatives as well as strategies to contribute to the growth of sales
• Aim to exceed customer expectations of service and products. Ensure store environments are consistently compelling and shopping experiences are inspirational through brand representations
• Work closely with Training Department to ensure that excellent customer service is delivered and maintained
• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients
• Motivate and engage staff to achieve sales goals
• Manage and evaluate the performance of the team on an on-going basis to deliver individual, team and Company objectives
• Report to direct manager to review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
• Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn
• Ensure proper inventory mix matching to market needs
• Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales
• Establish and implement action plans in co-operation with direct manager to develop sales for each product category
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
• Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation
• Support Visual Merchandising Department on timely window and interior display changes pro-actively to feature various new items and create excitement
• Responsible for all store operation duties including attendance, billing, daily reconciliation reports, bank statement and sales reports to head office and direct manager
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
• Work closely with direct manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review

REQUIREMENTS

• Minimum 7 years relevant experience in fashion retail industry with at least 2 years in similar role.
• Good command of local language with one foreign language is preferred
• Strong business acumen, sales-driven & service-oriented
• Strong leadership & interpersonal skills that able to lead and build good relationships with all employees
• Good team player and able to communicate well across all levels and parties
• Proactive, accountable, motivated, dynamic, responsible and patient