Store Manager

Valiram; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Valiram's Anaika Collections, a fashion-forward retailer with exclusive rights to operate stores for brand names such as Charles & Keith and Pedro, seeks a Store Manager in Kuala Lumpur to lead the store and drive brand initiatives while aligning with Valiram procedures.

You will oversee sales, operations, inventory integrity, and people leadership, maintain visual merchandising, and lead recruitment and staff development.

Qualifications

• Minimum 5 years of working experience in the retail field.
• Proven track record in achieving team sales and team management.
• Strong interpersonal skills with proactive leadership.
• Fluency in Bahasa Malaysia and English; Mandarin is an added advantage.
• At least Secondary School/SPM/O Level or Diploma/Higher Diploma.

Responsibilities

• Lead the store by representing the Brand and driving initiatives.
• Oversee sales management, operations, and people leadership.
• Maintain inventory integrity with monthly stock counts.
• Foster a positive, engaging and ethical working environment.
• Lead recruitment, staff appraisals, and coaching for front-line staff.
• Ensure visual merchandising and store standards.

Skills

Leadership

People management

Customer service

Communication

Sales-driven

Education

Secondary School / SPM / O Level

Diploma or higher

Job description

As a subsidiary of Valiram Group, Anaika Collections is a fashion-forward company with exclusive retail rights to operate stores for famous and emerging brand names such as Charles & Keith and Pedro. We command a large presence in Malaysia as well as in Singapore with continuous expansion plans. We currently have close to 50 stores in Malaysia and are continuously growing each year.

As a Store Manager, you are expected to..

• Assist in leading the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
• Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.
• Maintain inventory integrity – minimize stock losses & ensure monthly (& daily if necessary) stock counts
• Foster a positive, engaging and ethical working environment

Drive the Sales and maximize Profitability

• Execute the main sales initiatives of the Brand
• Daily, weekly and monthly action plan to deliver the expected sales results
• Analyse sales figures, monitor expenses to optimize sales and profits
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses.

Achieve High Service Standards

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
• Conduct staff appraisal and quarterly performance review.
• Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.

Requirements

• Candidates must possess at least a Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required language(s): Bahasa Malaysia, English and Mandarin is an added advantage.
• Capable candidates with a strong proven track record in achieving team sales and team management will have an added advantage.
• Good interpersonal skills, strong leadership qualities and proactive.
• At least 5 year(s) of working experience in the retail field is required for this position.
• Preferably Managers specializing in Fashion Sales - Retail/General or equivalent.