Store Growth Leader — Retail Outlet Manager

IMIKA EMPIRE SDN BHD; Johor Bahru; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Performance-based incentives andbonuse

Zusammenfassung

IMIKA EMPIRE SDN BHD is seeking an experienced Retail Outlet Manager for our Seri Manjung store to oversee daily operations, drive sales performance, and deliver an exceptional customer experience.

You will lead a retail team, manage inventory and POS systems, implement visual merchandising standards, monitor sales, control costs, and run promotions to boost footfall and profitability. Fluency in English and Bahasa Malaysia is essential.

Qualifikationen

• 3–5 years in retail outlet management or similar supervisory retail roles.
• Strong leadership and team management capabilities.
• Excellent sales acumen with a track record of achieving and exceeding sales targets.
• In-depth knowledge of retail operations, inventory management and point-of-sale systems.
• Outstanding customer service skills with a customer-centric approach.
• Proficiency in financial management, budgeting and cost control.
• Strong communication and interpersonal skills.
• Fluency in English and Bahasa Malaysia.

Aufgaben

• Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control
• Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards
• Implement and maintain visual merchandising standards to create an appealing shopping environment
• Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth
• Ensure compliance with company policies, procedures and brand guidelines at all times
• Manage customer service excellence by addressing customer concerns and resolving complaints professionally
• Recruit, train and supervise retail staff, conducting regular performance reviews and staff development
• Control expenses and manage budgets to maximize profitability whilst maintaining service quality
• Maintain accurate records of sales transactions, inventory levels and financial reports
• Execute promotional campaigns and special events to increase customer footfall and sales

Kenntnisse

Leadership

Sales acumen

Customer service

Communication

Problem solving

Budgeting / cost control

Microsoft Office

Retail management software

Tools

POS systems

Retail management software

Microsoft Office

Jobbeschreibung

IMIKA EMPIRE SDN BHD is seeking an experienced Retail Outlet Manager for our Seri Manjung store to oversee daily operations, drive sales performance, and deliver an exceptional customer experience.

You will lead a retail team, manage inventory and POS systems, implement visual merchandising standards, monitor sales, control costs, and run promotions to boost footfall and profitability. Fluency in English and Bahasa Malaysia is essential.