Retail Outlet Manager

IMIKA EMPIRE SDN BHD; Kluang; Vor Ort; MYR 67.000 - 112.000; Vollzeit

Benefits dieser Stelle

Staff discounts on retail products

Performance-based incentives andBonu?e

Zusammenfassung

IMIKA EMPIRE SDN BHD in Seri Manjung is seeking an experienced Retail Outlet Manager to oversee daily store operations, drive sales and ensure an outstanding customer experience on-site.

You will lead a retail team, manage inventory, implement visual merchandising standards, monitor performance, and execute promotions to boost footfall and profitability while maintaining brand standards.

Qualifikationen

• Proven experience of 3–5 years in retail outlet management or similar supervisory retail roles.
• Strong leadership and team management capabilities with the ability to motivate and develop staff.
• Excellent sales acumen with a track record of achieving and exceeding sales targets.
• In-depth knowledge of retail operations, inventory management and point-of-sale systems.
• Outstanding customer service skills with a customer-centric approach.
• Proficiency in financial management, budgeting and cost control.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Problem-solving abilities and sound decision-making skills.
• Proficiency in Microsoft Office and retail management software.
• Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous.

Aufgaben

• Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control
• Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards
• Implement and maintain visual merchandising standards to create an appealing shopping environment
• Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth
• Ensure compliance with company policies, procedures and brand guidelines at all times
• Manage customer service excellence by addressing customer concerns and resolving complaints professionally
• Recruit, train and supervise retail staff, conducting regular performance reviews and staff development
• Control expenses and manage budgets to maximize profitability whilst maintaining service quality
• Maintain accurate records of sales transactions, inventory levels and financial reports
• Execute promotional campaigns and special events to increase customer footfall and sales

Kenntnisse

Leadership

Sales skills

Customer service

Communication

Problem-solving

Team motivation

Tools

Microsoft Office

Jobbeschreibung

We are seeking an experienced and dynamic Retail Outlet Manager to join IMIKA EMPIRE SDN BHD in Seri Manjung. This is a full-time position based on-site at our retail outlet. As Retail Outlet Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. This role is pivotal to the success of our outlet and directly impacts our business objectives, brand reputation, and financial performance.

Key responsibilities

Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control

Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards

Implement and maintain visual merchandising standards to create an appealing shopping environment

Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth

Ensure compliance with company policies, procedures and brand guidelines at all times

Manage customer service excellence by addressing customer concerns and resolving complaints professionally

Recruit, train and supervise retail staff, conducting regular performance reviews and staff development

Control expenses and manage budgets to maximize profitability whilst maintaining service quality

Maintain accurate records of sales transactions, inventory levels and financial reports

Execute promotional campaigns and special events to increase customer footfall and sales

About you

Proven experience of at least 3-5 years in retail outlet management or similar supervisory retail roles

Strong leadership and team management capabilities with the ability to motivate and develop staff

Excellent sales acumen with a track record of achieving and exceeding sales targets

In-depth knowledge of retail operations, inventory management and point-of-sale systems

Outstanding customer service skills with a customer-centric approach

Proficiency in financial management, budgeting and cost control

Strong communication and interpersonal skills with the ability to build relationships at all levels

Problem-solving abilities and sound decision-making skills

Proficiency in Microsoft Office and retail management software

Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous

Competitive salary package commensurate with experience

Career progression opportunities within IMIKA EMPIRE SDN BHD

Staff discounts on retail products

Professional development and training programmes

A supportive and collaborative working environment

Performance-based incentives and bonuses

About us

IMIKA EMPIRE SDN BHD is a dynamic retail and consumer products company committed to delivering quality products and exceptional customer experiences. We operate with integrity, innovation and a passion for retail excellence. Our mission is to provide customers with premium products and outstanding service whilst building a positive workplace culture where our team members can thrive and grow. We value our employees and believe in fostering a supportive environment that encourages professional development and success.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Manager?
• Do you have experience in a sales role?